Hello, how can we help?
Welcome to the Help Desk!
Welcome to the VUA Help Desk, your one-stop shop for all the support you need.
For us to best assist you, please select the correct category based on the criteria below:
- General Inquiries
- Any requests that don't necessarily fall into the other categories below
- Member Relations
- Password resets
- Login issues (for both FlightNet & smartCARS)
- Account reactivations
- Account management
- Transfer hours
- Questions regarding the Pilot Handbook
- Technology & Systems
- Any issue with our systems and services, including FlightNet, smartCARS, and our website
- NOTE: If you receive an error message when attempting to log in to smartCARS, please file a Member Relations ticket instead
- Crew Operations
- Change of crew base
- Crew base issues
- Issues with routes & schedules (missing, wrong times or destinations, etc.)
- Issues with aircraft or airports
If you're still unsure where to submit it, send your ticket under General Inquiries, and we can always re-assign the ticket to the proper category if necessary.
We look forward to assisting you!