Welcome to the VirtualUA Help Desk!

Welcome to the VUA Help Desk. Our team of experts is dedicated to providing prompt and reliable support, ensuring you receive the help you need promptly. Whether you require technical assistance, general information, or guidance with any aspect of VUA, we are here to assist you every step of the way. Hello and welcome to the VUA Help Desk. We are here to provide you with all the support you need, conveniently located in one place.

For us to best assist you, please select the correct category based on the criteria below:

  • General Inquiries
    • Any requests that doesn't necessarily fall into the other categories below
  • Member Relations
    • Password resets
    • Login issues (for both Rotate SSO & vUACARS)
    • Account reactivations
    • Account management
    • Transfer hours
    • Questions regarding the Pilot Handbook
  • Manual PIREP Submissions
    • Submitting manual PRIEPs.
    • NOTE: You must have a verification link before you submit the ticket. Without this link, we will not approve your request at this time.
  • Technology & Systems
    • Any issue with our systems and services, including Jetrox, vUACARS, and our website.
    • NOTE: If you receive an error message when attempting to log in to ACARS, please file a Member Relations ticket instead
  • Crew Operations
    • Change of crew base
    • Crew base issues
    • Issues with routes & schedules (missing, wrong times or destinations, etc.)
    • Issues with aircraft or airports

If you're still unsure where to submit it, send your ticket under General Inquiries, and we can always re-assign the ticket to the proper category if necessary.

We look forward to assisting you!