Welcome to the Help Desk!

Welcome to the VUA Help Desk, your one-stop shop for all the support you need.

For us to best assist you, please select the correct category based on the criteria below:

• General Inquiries
  • Any requests that don't necessarily fall into the other categories below
• Member Relations
  • Password resets
  • Login issues (for both FlightNet & smartCARS)
  • Account reactivations
  • Account management
  • Transfer hours
  • Questions regarding the Pilot Handbook
• Technology & Systems
  • Any issue with our systems and services, including FlightNet, smartCARS, and our website
  • NOTE: If you receive an error message when attempting to log in to smartCARS, please file a Member Relations ticket instead
• Crew Operations
  • Change of crew base
  • Crew base issues
  • Issues with routes & schedules (missing, wrong times or destinations, etc.)
  • Issues with aircraft or airports

If you're still unsure where to submit it, send your ticket under General Inquiries, and we can always re-assign the ticket to the proper category if necessary.

We look forward to assisting you!